The SAO IT Approach to IT Support is…
Responsive - Your calls will always be answered within four rings; 85% of issues are dealt with on first contact and resolved within 15 minutes. If we cannot resolve the issue remotely, we will dispatch an engineer to your office within the guaranteed response time of your support plan.
Controlling Costs - Our fixed price support plans will help you take control of our IT budget and give you the confidence to know that you are receiving comprehensive support without worrying about accruing large expenses.
Minimising Downtime - We don’t just fix problems, we prevent them.
We remotely monitor and maintain your network which allows us to identify and resolve potential issues before they turn into downtime and loss of business productivity.
Increasing Productivity - Our unlimited remote and phone support eliminates the valuable business time wasted by staff trying to resolve IT related issues and potentially causing more problems in the process. We don’t charge clients by the hour, so you never need to worry about the cost of calling us.
Managing Vendors - As your primary support partner we will take ownership of all IT related issues and work with the vendor until they are resolved, this frees your staff to focus on your core business.