SAO-IT supporting your IT needs during these difficult times
During these difficult times SAO-IT will continue to support your IT needs. To follow the government guidance as far as is possible we will be minimising actual customer visits. We will continue to provide support by email, telephone and using the Datto remote access application to solve your IT issues. Our support team is provided from different locations, we are all being careful and minimising our contact with others.
How to contact us
If you have access to your office email sending an email to:-
help@sao-it.com
Please make sure you include your company name and your contact telephone number that you can be reached on. If you are working from home providing your Company telephone number doesn't help us reaching you quickly.
When you send an email this will open a ticket on our system, this is visible to all support and allows us to record actions and solutions. This allows you to provide screen shots and other information where applicable. When sending an email for support please provide a contact telephone number such as a mobile or landline for your location so we can quickly contact you.
While calling us directly on our mobile may seem to be expedient the best and quickest way to get support is by calling the office number 01935 410377, opt 3 this routes your call to the first available support engineer Please do not contact an engineer unless instructed to do so, doing so will only delay getting support..
Remote working and Working from home
We have seen a significantly increased demand for providing remote access working from our clients, we can still help you, if you haven’t considered this before it is easy to use and will allow secure access you your working office environment.